Refund & Returns Policy

Rogers Holdings LLC offers digital products, books, printed materials, and selected merchandise through its family of brands. Because different product types are fulfilled differently, return and refund eligibility depends on what was purchased.

Digital Products

Digital downloads, templates, printable files, ebooks, manuals, and other electronically delivered products are generally non-returnable once access or download delivery has been provided, except where required by law or when a file is defective, materially incomplete, or delivered incorrectly.

If you experience a technical problem with a digital purchase, contact contact@lnrogersholdings.com so we can first attempt to correct the issue or provide a replacement file.

Physical Products

Eligibility for return or replacement of physical products depends on the product, fulfillment method, condition, and reason for the request. Items that are personalized, made to order, produced on demand, or otherwise customized may not be eligible for return for buyer’s remorse or incorrect size selection unless the item arrived damaged, defective, or materially different from the order.

Damaged, Defective, or Incorrect Orders

If a physical item arrives damaged, defective, misprinted, or incorrect, contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and determine the appropriate resolution, which may include replacement, refund, or another remedy.

Cancellations

For physical orders that have not entered production or fulfillment, cancellation requests should be submitted as soon as possible and, when practical, no later than one day before shipment. Print-on-demand or made-to-order items may enter production shortly after an order is placed, so cancellation cannot be guaranteed once production has begun even if the item has not yet shipped.

Books and Printed Materials

Books and printed materials must be returned, when approved, in resalable condition unless the return is related to damage, defect, or an incorrect shipment. Return authorization should be requested before mailing an item back.

Return Shipping

When a return is approved for reasons unrelated to damage, defect, or fulfillment error, the customer may be responsible for return shipping. If Rogers Holdings or its fulfillment partner made an error, the appropriate return or replacement process will be provided.

Refund Processing

Approved refunds are returned to the original payment method when possible. Processing times after approval depend on the payment provider and financial institution.

Contact

For return, replacement, cancellation, or refund questions, contact contact@lnrogersholdings.com and include your order number when available.